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Service Habits

27 practical, effective & easy to implement habits to help deepen the relationships with the people you serve.

Service Habits is a practical, effective, and easy to implement course to transform your service mindset. Each of the 27 habits provide you ways to improve incrementally and develop greater self-awareness, understanding of others and ways to self-regulate during a busy working day.


Course Curriculum



Master your Service Mindset

Self awareness. Understanding others. Managing yourself.

You will begin by looking at Self awareness.

This is the foundation for cultivating extraordinary service. Our clients have successfully increased their self-awareness by learning about the importance of being present and paying attention to what’s going on inside. You’ll discover the starting point of taking charge of your inner domain and how this presents itself as external characteristics and behaviours.

Until you develop a knowingness of how you serve best, only then are you ready to look outside of yourself and notice how you observe, relate and Understand others.

Next, you will learn the most effective ways to develop a greater understanding of how others want to be served by you. You’ll see how to be most convincing and inspiring through fine tuning your social skills, empathy and the importance of questions.

Then you will be ready to discover the practices for finding balance in a day, the skills for Managing yourself. This is what informs how people perceive you and drives your ability to develop and manage relationships and, ultimately, achieve your objectives.

Then, watch as simple service habits compound to life-changing results for you and those you interact with:

  • The habit of practicing mindfulness every day compounds to being more present.
  • The habit of listening to understand in each conversation compounds to you getting great results in half the amount of time compared to others.
  • The habit of using people’s names every time compounds to being someone who is a great people person.
  • The habit of planning quality questions each day compounds to having greater knowledge and understanding so to achieve the best results.
  • The habit of filling up your own fuel tank first each day compounds to being uber prepared for what gets thrown your way and being able to respond each time calmly and with complete clarity.

Plain and simple, this course will help you improve your service habits, and in turn, improve your working life. Even if you don't have much time. Even if you aren't sure how to begin. And even if you don’t serve customers, this course is a game changer in being a better you in any relationship.

100% money-back guarantee. If you don't love it, I'll refund you. It's as simple as that.

David is finding the service habits are giving him a framework for clearer direction for him and his team at work:

"I have found the classes enlightening and a unique change to the way we do things. The Service Habits have provided a clear direction for myself and the team and is already showing results in our value structure within the business.

This is an excellent course — definitely worth checking out!"

Alistair is seeing a shift in behaviour across the organsiation and now has the platform to do more:

"After the Service Habits course – Jaquie’s passion for service has supported our drive to embed a Service Mindset across all functions of the business and we’ve seen a considerable behavioural shift.

The program delivered more than expected and has provided the perfect platform to continue our journey.

From a service perspective our organisation had been reasonably static over the last few years, during a period of supply chain disruption from multiple merger and acquisition integrations.

A level of frustration had developed among our customers and sales teams and we were often caught in a process driven cycle rather than being solution focused.

We needed to change our employee mindsets from 'my job is following the rules' to 'I have a responsibility to improve what we do and how we do it'.

Thanks Jaqs."

Marty is using the service academy as a way to train leaders and focus in on themes in monthly leadership team meetings:

"I just wanted to say thank you for the Service Habits course. I found it to be a great way to refresh my thinking around leading within a very busy customer service environment. I really liked that the content was structured in bite sized clusters so I could learn, digest, and go back to any part at any time.

I now want to give my Senior Property Managers (ie Team Leaders) access to this course so they can also work through the 27 Habits, and I can then use the habits as discussion points in my monthly leadership team meetings."

Dan sees the Service Habits impact his daily behaviours professionally and personally:

"I wanted to say a HUGE thank you for everything you have taught me over this last year. I need to let you know just how much your habits have changed the way I think and act on a daily basis.

I have my handwritten habits with me in my laptop bag and that goes everywhere I do. I find myself focusing on a few habits that really resonate with me, depending on the environment and situation. I also like reading through the list and acknowledging those that I know I already do and want to keep doing well. That gives me a sense of personal progression and satisfaction. I intend to keep doing so 😊"

The Service Habits course will teach you simple ways to develop greater balance of head and heart, while optimising results and increasing the quality of relationships when serving others.

Beautifully and thoughtfully crafted for busy people in the service industry. But hey, why limit it to service industry… we are all in the business of service which means this course is for anyone in business.

The lessons are practical. And the format is simple and easy to follow. We’re confident this is the best service mindset course on the market.

6 sharply focused clusters, each with a cluster of service habits to learn.

6 downloadable worksheets to help you put what you learned into action.

Unlimited access to the course – forever. Watch any time and on any device. You can watch the course from your mobile device, computer, or tablet, and you’re free to learn at your own pace. Your progress is automatically marked as you take the course. Revisit lessons whenever you want.

100% money-back guarantee. If you don't love it, I'll refund you. It's as simple as that.

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Your Instructor


Jaquie Scammell
Jaquie Scammell

Jaquie teaches a service mindset to leaders seeking growth in their organisation & themselves.

She is a renowned Customer Relations expert that transforms cultures to ‘think customer’ by building socially intelligent workforces.

Whether it’s a tailored, year-long integrated advocacy program, or in-house workshops and public events; Jaquie knows the levers to pull to inspire your staff to better serve your customer.

Prior to following her own path, Jaquie has been fortunate enough to have had a diverse career with over 20 years of leadership experience in public, private and not for profit sectors. Starting within the McDonalds franchise system and expanding to major sports and entertainment venues such as; Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam.


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